Question 1

How long does delivery take in the UAE?

Accepted Answer

Most orders are delivered within 1–3 working days. Exact timings and any delivery fee are confirmed at checkout.

Question 2

Is delivery free?

Accepted Answer

Delivery is free across the UAE on orders above AED 250. Below that a standard delivery fee applies, calculated at checkout.

Question 3

Are prices VAT inclusive?

Accepted Answer

Yes. All prices shown include 5% UAE VAT.

Question 4

Which payment methods can I use?

Accepted Answer

Payment is completed on Shopify's secure checkout, which shows the methods enabled for your order — typically Visa, Mastercard, Apple Pay, Google Pay, Tabby instalments and cash on delivery where available.

Question 5

Do you deliver to Oman?

Accepted Answer

Oman delivery is available where configured for your order. Choose Oman in the country selector to see availability.

Question 6

How do I return an item?

Accepted Answer

Raise a request on the Returns & Warranty page with your order number and the email or phone used at checkout. Unused items in original packaging can be returned within 7 days of delivery.

Question 7

Are the products genuine?

Accepted Answer

Yes. We source from authorised distributors and handle warranty claims locally.

Frequently asked questions